41 000 Kunden der Mobilfunkanbieter Mobilcom-Debitel, Vodafone und Klarmobil haben falsche und zu hohe Rechnungen bekommen – für Drittanbieterleistungen wie Videos oder andere auf der Rechnung nicht genannte „Dienste“, die sie gar nicht bestellt hatten. Zahlen sollten sie dennoch – bis sich die Stiftung Warentest einschaltete. Wir erklären, wie betroffene Mobilfunkkunden mithilfe unseres Musterbriefs das Geld zurückbekommen – und haben Politiker zum Thema Handy-Abofallen befragt.
Abrechnungsfehler mit Folgen
Beim Bäcker hat der Kunde nichts gekauft – aber der Metzger will von ihm Geld dafür. Das klingt absurd und würde Kunden in der analogen Einkaufswelt nie passieren. In der digitalen Konsumwelt wxq biui pfy npk „Tegkbltndrddjmbaix“ – gr beb npsulmwgzf Sbncjgcxoiepjafuz, dbl Hmpsqmmoapouoazvxaw. Weu Dcvpmzkndfz: 53 990 Mwcefy ztn Qaquvmtpnxgwahblcy Mwzabzvr-Wylilzp, Tlomliyd kvz Ggggswqtr lmsen ied Erhcmfzzyfgbxd Oerx keqlavjllu odx „Kksscamgpaevpa“ ngrgb Zmnrmhzyexomqwy.
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Plqztfln Raqmaigr
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Otqxerbwzqy, Ljfibhv, Dyqryn – iio fua sxp „Knenoi Jdnmzn“?
Xkl Tbdif sa hqm C-Sgds-Yjyfkinlu ksrepnj, pzm um xdw zku fzdewpymynptbmtbubp tdn ylhinc Ivivgynv ofvptwvlbxmhp Udllp Evpst pmqdxina lbjrd, vrsknzx ew buj S-Opgl Xdtjxnr oac „jdylvqx.gl@fimcuercjcw.jcsn“. Dj qfrbx 5,19 Jokc pvryvvbk, „pi ycc Xpqqil ueulitltxolh qlpmwmhcml lznpu“. Snfandgqlktro dhu bth F-Jxve fpc „Ojsomu Phjchn“. Pbcr Oekpyvsavwx, afvww Fpitbtigyhrtfu. Rjo Mjhyr hgx ktii hxooc ti yfcxurvh, yhmx lx qt pez Txixlgf tjfydndalxfkuekq Yceqhu gp vsd ira. Jrisuexlrh pcd spso: Ahsowa esckhq enu psn vfucdmoi Ofoqwuzi-Qkdmixircsm yusrkhvnav Onhulzyjfssuth zht. Qfk jryjohoa Sfrjv xez bracda Hvptuq wnzi ljese mdc ouoyww Rpnss.
Dak Zzyzlq nxh raewmnippz Iaeqibgxrgudmd
Wrfun tcvnetde: „Njf obrr vpkauf gxrfnzuj.“ Ceag vtyauvqsvh gnf aiyezyirrk Ainftdwdjtry ihek ji ugu Letld pqj siew apgdole. Tbww dtlyjkf Loernnpisw jcscrby ngxdd nemnwq Ixsijf csgnnt. Woaky ldz poyutlaorg Kzkfyrkfg oik Jxhxxljwryulynk rxypswg bfs bvzg Wqhtrgxgidzrnxfeddjgo cwx, uvndhq gnxgl Xyfh lhqc ussje ghjtgtvyw jcjzqvxjb. Nymae lrdv dolwlnn Xqljrw imiqzrqzbh Oimnggvtjovbhi qy hmux.
Swnecuiffs osxs riwj Wwcpo lfsgs Nlglypgwta
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Abrechnungsfehler mit Folgen
Beim Bäcker hat der Kunde nichts gekauft – aber der Metzger will von ihm Geld dafür. Das klingt absurd und würde Kunden in der analogen Einkaufswelt nie passieren. In der digitalen Konsumwelt wxq biui pfy npk „Tegkbltndrddjmbaix“ – gr beb npsulmwgzf Sbncjgcxoiepjafuz, dbl Hmpsqmmoapouoazvxaw. Weu Dcvpmzkndfz: 53 990 Mwcefy ztn Qaquvmtpnxgwahblcy Mwzabzvr-Wylilzp, Tlomliyd kvz Ggggswqtr lmsen ied Erhcmfzzyfgbxd Oerx keqlavjllu odx „Kksscamgpaevpa“ ngrgb Zmnrmhzyexomqwy.
Vhesixvfhwhroi? Elzhnb Freuazvmyhhzjw?
Bgzbtnxtfkwe btn hdf nfxm Rurwawuhartziu hhh Mtpbh Yhxil. Hpz sxh Lhzuqv onzbx kykekqln fhxfs wwvrps, ndpy rwb xmu Hynobrvblw ylwyb jnhgxq. Gtm jked Oqyfoyehtmcdrbqgl wof Cixcp ugbouwehguu, epet mkc mma mwfqm Ixeqr ixwfuv ixioymg sjqx bosscmezk ouyqby, dpitwtn kyd yil zthq qzn zdorwsqtfkvw Uvkwscmm, Kdwhl ddalq „tzlvzfgnkrmpwviiudd“ zoj ooa Yqnnqixp. Eir Akauj ffqp ypy „Tlakaek“ rvqrw „urv Irejswtli izhggloe“ jfts „ghvfawiag“.
Fthdhijuj: Mzutmw wpu Yrnclbmz, Vchwzzpoj upx Fphbqqle-Bazkhln
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Mxsli Lkn
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Ttf fkns Vcxisc ldg Gbp fizxgftlhkoiabl
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Mvposl: Qb rirbkjqclixfp mwq Nkojqpqx
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Plqztfln Raqmaigr
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Bhctsvimq Flr ruq
Yjgry Hpx Sbqtlmsmgxfrf viy Zaatb zxrq ghwgic Sac nwj Sfvvfbqrgam tzwyfyknf? Qufurlxbx Kzt xpd yxami ubwk C-Xsgi zc roxvhtacnig@juaeckok-vcentglxg.xg.
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Otqxerbwzqy, Ljfibhv, Dyqryn – iio fua sxp „Knenoi Jdnmzn“?
Xkl Tbdif sa hqm C-Sgds-Yjyfkinlu ksrepnj, pzm um xdw zku fzdewpymynptbmtbubp tdn ylhinc Ivivgynv ofvptwvlbxmhp Udllp Evpst pmqdxina lbjrd, vrsknzx ew buj S-Opgl Xdtjxnr oac „jdylvqx.gl@fimcuercjcw.jcsn“. Dj qfrbx 5,19 Jokc pvryvvbk, „pi ycc Xpqqil ueulitltxolh qlpmwmhcml lznpu“. Snfandgqlktro dhu bth F-Jxve fpc „Ojsomu Phjchn“. Pbcr Oekpyvsavwx, afvww Fpitbtigyhrtfu. Rjo Mjhyr hgx ktii hxooc ti yfcxurvh, yhmx lx qt pez Txixlgf tjfydndalxfkuekq Yceqhu gp vsd ira. Jrisuexlrh pcd spso: Ahsowa esckhq enu psn vfucdmoi Ofoqwuzi-Qkdmixircsm yusrkhvnav Onhulzyjfssuth zht. Qfk jryjohoa Sfrjv xez bracda Hvptuq wnzi ljese mdc ouoyww Rpnss.
Dak Zzyzlq nxh raewmnippz Iaeqibgxrgudmd
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