.
- HymerCard: Premium service for holidays on wheels
- HymerCard travel: The choicest holidays on the move
- HymerCard teaming partners: Unique benefits for HymerCard customers
- The virtual HYMER-Welt: www.hymer.com, the best internet presence
- HYMERfinance: Smart financing, carefree travel
- Santander Safe: The exclusive purchase price insurance
Nothing grows faster in the caravaning industry than the number of HymerCard customers. Membership numbers have now reached just short of the 40,000 mark and demand is continuing to rise. Only the HymerCard, the mother of all caravaning customer cards, guarantees aroundtheclock service and successfully promotes the caravaning concept with crossmarketing campaigns. Almost 20 years ago HYMER spotted that not only can customers demand more of a leisure vehicle manufacturer than the production of highquality motorhomes and caravans, but that they also do so. Since its introduction in 1993 as the first card in the industry, the HymerCard with its services has developed into the unrivalled best customer card in the caravaning sector.
The fact that customer service has top priority for the Upper Swabian company and its employees is demonstrated by the array of useroriented improvements and the continuous expansion of the wide spectrum of services.
Over the years, and by tapping into HYMER's innovative talent, a unique array of services has been created - covering exclusive travel offers, information and entertainment in the form of newsletters and customer magazines, interesting partnerships with companies and organisations as well as firstclass assistance should problems occur en route. "Experience tomorrow today" means staying one - often decisive - decisive step ahead of trends in the service sector.
HymerCard: Premium service for holidays on wheels
Small card, great effect: For many years now, customers purchasing a HYMER motorhome or HYMER/Eriba caravan have received on request the small card opening the door to a vast array of services.
Safe travel with the HymerCard:
The HymerCard and the organisation behind it is always at the customer's disposal, not just before embarking on a journey but also while travelling. HYMER service under the HymerCard means assistance for convenient travel preparation and for a safe journey, even should problems occur. The numerous services offered deliver convenient travel and inspiring holiday ideas.
From information on entry requirements, the currency, immunisation protection, all the way to the weather and local climatic conditions, the HymerCard service supplies everything in advance which you need to know about the holiday destination of your choice. Just in case, you can put copies of your identity card, driving licence and vehicle documents in the HymerCard document depot before your departure, permitting swift replacement in the event of theft or loss. And the HymerCard service will not fail you if you lose your key to the vehicle. The finder is asked to put it in the next letter box and a unique code number takes it back to its owner, as if by magic.
Breakdowns are particularly annoying when on holiday. How good it is to have a partner at your side who will provide swift and unbureaucratic assistance. With HymerCard the next breakdown service is just a call away and will come to your aid - round the clock, Europewide. In case of accidents, towing or special rescue vehicles are also organised. Whether a doctor, lawyer or interpreter is needed - the HymerCard team will find the right service for you in any situation. That is exactly what comprehensive customer service is about.
HYMER charts your course, whether on land or sea. If the HymerCard customer's holiday travels take him across water (to Scotland or Sicily, for instance), HYMER will help him catch the next boat. The Reiseservice Kiel - a longstanding partner of HYMER AG - books the right ferry for the customer and then sends the tickets by mail - it's just a call away: +49 431 92828.
Safe travel also requires financial security. The slogan "Life flows better with..." could come from HYMER and perfectly fits the advantages the customer gains from HYMER's cooperation with the Santander Consumer Bank AG. Since the year 2000, customers have had the option of applying for the HymerCard as a full Visa credit card, giving them access to two realms of services at one and the same time. The HymerCard-Visa gives customers all the benefits of a modern credit card, but as owners of a HYMER motorhome or Eriba/HYMER caravan they do not pay any annual fees. In addition to the main card, two partner cards can be applied for free of charge.
Furthermore, the flexible repayment options of the HymerCard-Visa are available subject to credit standing. The customer can pay for cashless transactions at over 29 million retail outlets worldwide which accept Visa or withdraw cash roundtheclock from over 1.2 million cash dispensers. Further information is available at www.santander.de.
Be better informed with the HymerCard magazine:
With a circulation as large as 60,000 copies, the HymerCard magazine ranks among the leading magazines in the caravaning sector. Those seeking indepth information, background reports devoted to specific subjects and attractive photos enjoy reading the (free) HymerCard magazine. Three times a year it is automatically delivered to HymerCard holders' letterboxes, supplying travel tips, product information and news from and about HYMER. Highlights in the magazine are technical product reports, exclusive travel reports and information on the unique benefits for HYMER customers through exclusive partnerships with leisure parks, campsites and museums etc. in Germany and throughout Europe. The editorial quality and host of unique offers are so fascinating that almost 40,000 customers and many thousands of other interested parties regularly read the HymerCard magazine.
Those who are not yet HYMER customers can nevertheless benefit from the information in the company magazine by downloading a pdf document of the current issue at www.hymer.com (HYMER-Welt - HymerCard - HymerCard Magazine).
HymerCard travel: The choicest holidays on the move
The choicest holidays or a new dimension in holiday travel: those travelling with HymerCard can rely not only on perfect organisation and support, they mostly get to discover their holiday destination off the beaten track. The fact that this is so is due mainly to the competent and experienced tourist operators with whom HYMER enjoys a long and close working relationship.
Whether you tour the Ruhr, go on a trip to Königsburg, travel to Croatia or do a round tour of the Black Sea, HymerCard gives you an exclusive travel experience and on excursions you will benefit from more inside tips than any other holidaymaker. In the 2010/2011 holiday season, the travel portfolio includes classic escapes like Austria or Tunisia as well as journeys to the Dolomites, Sardinia or Switzerland. Motorsports enthusiasts can again look forward to exciting weekends during the DTM season, where they will get to take a behindthescenes look at motor sports. The new, attractive HymerCard travel programme again includes a visit to the Kastelruther Spatzen musical group in South Tyrol or a motorhome tour following Fugger's trail.
From the beginning of August 2010, those yearning for faraway places will find all the HymerCard travel offers in the HymerCard travel catalogue for the 2010/2011 season by simply going to www.hymer.com (HYMER-Welt - HymerCard - HymerCard Travel). For further information on the current programme call: +49 7524 999 8555 or send an email to: hymercard@hymer.com.
HymerCard teaming partners: Unique benefits for HymerCard customers
The HymerCard service is the ideal partner in matters surrounding travel. Numerous campsite and event operators offer their services to HymerCard. For the current season, 63 exclusive partners covering the campsite and stopover sector, fitness and wellness, the technical sphere and museums as well as the amusement and gastronomy scene have teamed up with HymerCard. Travel to the most beautiful (camping) places in Germany, the Netherlands, Switzerland, Austria, Italy and Croatia and benefit from the exclusive offers secured by your HymerCard.
Most of this year's teaming partners are accounted for by 53 exclusive campsites and stopovers offering up to 15percent discounts and other reduced rates. In addition, the HymerCard service team presents new partners such as the Waldsee Thermae Health Centre with an introductory spa special, the Public Observatory of Laupheim or the Gustavshof vineyard in Rheinhessen.
Details of the services offered are easy to find at to www.hymer.com (HYMER-Welt - HymerCard - Teaming Partners) where there is an outline map and you can download each partner's offering or ask the HymerCard service (Phone: +49 7524 999 8555, Email: hymercard@hymer.com) for the brochure with all the HymerCard teaming partners.
The virtual HYMER-Welt: www.hymer.com , the best internet presence
Today a platform for innovative, modern customer service is the internet where customers seek information on the product range, company and services. They expect userfriendly interfaces to take them to their goal with a minimal number of clicks. HYMER meets this aspiration with its technically innovative, constantly updated website at www.hymer.com. Commended in various representative surveys in the past, the site offers numerous interesting features, while the clarity and ease of use is in no way compromised. One highlight is the HYMER TV section where the internet user can enter the world of HYMER and call the company profile or vehicle descriptions in moving images. Events such as HYMER's 50th anniversary celebrations are available as a film clip, as are detailed studies of individual HYMER vehicles such as the HYMER Liner, HYMER Car or Hymermobil B-Class.
Userfriendliness is taken seriously at www.hymer.com: "CTRL" and "+" enlarges the screen view to render the text easily legible for everybody and to reveal all the details of the images or films. A great idea and, what is more, a unique service sectorwide.
Besides the new attributes, the established ones continue to fill the bill. For instance, in the HYMER archive those who are interested can download product catalogues from 1980 up to present and see, for instance, what HYMER's very first 1981 alcove motorhome looked like. All the current motorhome and caravan catalogues are available for download or in printed form.
Whether it be the presentation of new vehicles, the extensive secondhand market or the exclusive Europewide campsite search engine, users can find the leisure vehicle of their dreams at www.hymer.com just as easily as the right destination for their next fantastic holidays. The online shop takes you straight to the pages of Movera GmbH - a HYMER subsidiary - with everything the camper's heart desires, from the awning to the complete SAT TV system.
In addition, you can subscribe to the informative HYMER newsletter and set up your own myHymer.com account at www.hymer.com. Apart from the uptodate company newsletter (up to six times a year), HYMER offers an individual email address with mailbox for worldwide access, 50 MB capacity, virus scan and advertising blocker. In this way you will enjoy mobile freedom, can communicate all over the world and feel at home.
HYMER-finance: Smart financing, carefree travel
Fair and flexible - HYMER-finance, the seasoned service of the Santander Consumer Bank, makes dreams of home on four wheels come true without having to pay for everything at once. The very attractive terms offered by the HYMER partner - no matter whether for financing or leasing - are geared to customers' individual needs. Smart financing when buying a leisure vehicle ensures carefree travel.
In addition to classical instalment financing with up to 120month terms maximum, HYMER finance offers budget financing (72month term maximum) involving the payment of small, easy monthly instalments with a final instalment at the end of the financing term. The same conditions apply as for the standard financing with three different options for the final instalment:
1. Pay the final instalment
2. Simply take out followup financing for the final instalment or
3. Return the vehicle (setoff of the final instalment and purchase of new vehicle).
Intelligent and innovative: AutoFlex, the particularly flexible version, is a product with individual instalments by a flexibly repayable loan. Here the customer can fix the amount of the monthly instalment himself and - in an equally hasslefree way - he can reduce it by making payments inbetween (up to the minimum instalment).
Another very interesting option is the AutoDispoPlus card, giving the customer a Maestro/EC card including a credit limit on top of the HYMERfinance financing. This means the customer always has a money reserve of € 5,000* which he can use at the HYMER dealership for vehicle accessories or garage services, among others. The AutoDispoPlus card is also generally accepted in the retail trade, at petrol stations or, when travelling, by numerous service providers. This comes at an initial interest rate of zero percent (in the first six months). Afterwards the amount taken up is subject to an initial, effective annual interest rate of currently 9.99 percent. The debit interest is 9.56 percent per annum (variable). The information represents the 2/3 model as defined by §6a para. 3 of the German Directive on Price Indications (PAngV).**
*subject to credit standing
**mandatory information pursuant to the German Directive on Price Indications (PAngV) amended effective 11 June 2010.
Santander Safe: the exclusive purchase price insurance
With Santander Safe, HYMERfinance offers wideranging extra protection because, in the event of theft or total loss, a comprehensive insurance generally only pays the current vehicle value. In contrast, Santander Safe ensures settlement of the difference between current value and purchase price plus a dynamic value adjustment of three percent per annum (inflation adjustment). In the event of damage or loss, Santander Safe hence allows the customer to buy an equivalent motorhome or caravan at the HYMER dealership, despite any increases in market price.
Highlights:
- 36- and 48month term (independent of the financing)
- Valid for motorhomes and caravans, for eight years maximum from initial registration
- Valid for all financing programmes (except AutoFlex)
- Maximum compensation: Euro 15,000.00
- Excess up to Euro 150.00 is refunded in the event of damage or loss
Processing of the financing or leasing (www.santander-leasing.de) desired is attended to directly through HYMERfinance and is hasslefree. To give you a survey of all the finance options without obligation, the HYMERfinance online financial calculator is available at www.hymer.com (HYMER-Welt HYMERfinance). In addition, customers have the possibility of contacting a HYMER dealership nearby where the advisors will be pleased to be at their disposal for further queries.
- HymerCard: Premium service for holidays on wheels
- HymerCard travel: The choicest holidays on the move
- HymerCard teaming partners: Unique benefits for HymerCard customers
- The virtual HYMER-Welt: www.hymer.com, the best internet presence
- HYMERfinance: Smart financing, carefree travel
- Santander Safe: The exclusive purchase price insurance
Nothing grows faster in the caravaning industry than the number of HymerCard customers. Membership numbers have now reached just short of the 40,000 mark and demand is continuing to rise. Only the HymerCard, the mother of all caravaning customer cards, guarantees aroundtheclock service and successfully promotes the caravaning concept with crossmarketing campaigns. Almost 20 years ago HYMER spotted that not only can customers demand more of a leisure vehicle manufacturer than the production of highquality motorhomes and caravans, but that they also do so. Since its introduction in 1993 as the first card in the industry, the HymerCard with its services has developed into the unrivalled best customer card in the caravaning sector.
The fact that customer service has top priority for the Upper Swabian company and its employees is demonstrated by the array of useroriented improvements and the continuous expansion of the wide spectrum of services.
Over the years, and by tapping into HYMER's innovative talent, a unique array of services has been created - covering exclusive travel offers, information and entertainment in the form of newsletters and customer magazines, interesting partnerships with companies and organisations as well as firstclass assistance should problems occur en route. "Experience tomorrow today" means staying one - often decisive - decisive step ahead of trends in the service sector.
HymerCard: Premium service for holidays on wheels
Small card, great effect: For many years now, customers purchasing a HYMER motorhome or HYMER/Eriba caravan have received on request the small card opening the door to a vast array of services.
Safe travel with the HymerCard:
The HymerCard and the organisation behind it is always at the customer's disposal, not just before embarking on a journey but also while travelling. HYMER service under the HymerCard means assistance for convenient travel preparation and for a safe journey, even should problems occur. The numerous services offered deliver convenient travel and inspiring holiday ideas.
From information on entry requirements, the currency, immunisation protection, all the way to the weather and local climatic conditions, the HymerCard service supplies everything in advance which you need to know about the holiday destination of your choice. Just in case, you can put copies of your identity card, driving licence and vehicle documents in the HymerCard document depot before your departure, permitting swift replacement in the event of theft or loss. And the HymerCard service will not fail you if you lose your key to the vehicle. The finder is asked to put it in the next letter box and a unique code number takes it back to its owner, as if by magic.
Breakdowns are particularly annoying when on holiday. How good it is to have a partner at your side who will provide swift and unbureaucratic assistance. With HymerCard the next breakdown service is just a call away and will come to your aid - round the clock, Europewide. In case of accidents, towing or special rescue vehicles are also organised. Whether a doctor, lawyer or interpreter is needed - the HymerCard team will find the right service for you in any situation. That is exactly what comprehensive customer service is about.
HYMER charts your course, whether on land or sea. If the HymerCard customer's holiday travels take him across water (to Scotland or Sicily, for instance), HYMER will help him catch the next boat. The Reiseservice Kiel - a longstanding partner of HYMER AG - books the right ferry for the customer and then sends the tickets by mail - it's just a call away: +49 431 92828.
Safe travel also requires financial security. The slogan "Life flows better with..." could come from HYMER and perfectly fits the advantages the customer gains from HYMER's cooperation with the Santander Consumer Bank AG. Since the year 2000, customers have had the option of applying for the HymerCard as a full Visa credit card, giving them access to two realms of services at one and the same time. The HymerCard-Visa gives customers all the benefits of a modern credit card, but as owners of a HYMER motorhome or Eriba/HYMER caravan they do not pay any annual fees. In addition to the main card, two partner cards can be applied for free of charge.
Furthermore, the flexible repayment options of the HymerCard-Visa are available subject to credit standing. The customer can pay for cashless transactions at over 29 million retail outlets worldwide which accept Visa or withdraw cash roundtheclock from over 1.2 million cash dispensers. Further information is available at www.santander.de.
Be better informed with the HymerCard magazine:
With a circulation as large as 60,000 copies, the HymerCard magazine ranks among the leading magazines in the caravaning sector. Those seeking indepth information, background reports devoted to specific subjects and attractive photos enjoy reading the (free) HymerCard magazine. Three times a year it is automatically delivered to HymerCard holders' letterboxes, supplying travel tips, product information and news from and about HYMER. Highlights in the magazine are technical product reports, exclusive travel reports and information on the unique benefits for HYMER customers through exclusive partnerships with leisure parks, campsites and museums etc. in Germany and throughout Europe. The editorial quality and host of unique offers are so fascinating that almost 40,000 customers and many thousands of other interested parties regularly read the HymerCard magazine.
Those who are not yet HYMER customers can nevertheless benefit from the information in the company magazine by downloading a pdf document of the current issue at www.hymer.com (HYMER-Welt - HymerCard - HymerCard Magazine).
HymerCard travel: The choicest holidays on the move
The choicest holidays or a new dimension in holiday travel: those travelling with HymerCard can rely not only on perfect organisation and support, they mostly get to discover their holiday destination off the beaten track. The fact that this is so is due mainly to the competent and experienced tourist operators with whom HYMER enjoys a long and close working relationship.
Whether you tour the Ruhr, go on a trip to Königsburg, travel to Croatia or do a round tour of the Black Sea, HymerCard gives you an exclusive travel experience and on excursions you will benefit from more inside tips than any other holidaymaker. In the 2010/2011 holiday season, the travel portfolio includes classic escapes like Austria or Tunisia as well as journeys to the Dolomites, Sardinia or Switzerland. Motorsports enthusiasts can again look forward to exciting weekends during the DTM season, where they will get to take a behindthescenes look at motor sports. The new, attractive HymerCard travel programme again includes a visit to the Kastelruther Spatzen musical group in South Tyrol or a motorhome tour following Fugger's trail.
From the beginning of August 2010, those yearning for faraway places will find all the HymerCard travel offers in the HymerCard travel catalogue for the 2010/2011 season by simply going to www.hymer.com (HYMER-Welt - HymerCard - HymerCard Travel). For further information on the current programme call: +49 7524 999 8555 or send an email to: hymercard@hymer.com.
HymerCard teaming partners: Unique benefits for HymerCard customers
The HymerCard service is the ideal partner in matters surrounding travel. Numerous campsite and event operators offer their services to HymerCard. For the current season, 63 exclusive partners covering the campsite and stopover sector, fitness and wellness, the technical sphere and museums as well as the amusement and gastronomy scene have teamed up with HymerCard. Travel to the most beautiful (camping) places in Germany, the Netherlands, Switzerland, Austria, Italy and Croatia and benefit from the exclusive offers secured by your HymerCard.
Most of this year's teaming partners are accounted for by 53 exclusive campsites and stopovers offering up to 15percent discounts and other reduced rates. In addition, the HymerCard service team presents new partners such as the Waldsee Thermae Health Centre with an introductory spa special, the Public Observatory of Laupheim or the Gustavshof vineyard in Rheinhessen.
Details of the services offered are easy to find at to www.hymer.com (HYMER-Welt - HymerCard - Teaming Partners) where there is an outline map and you can download each partner's offering or ask the HymerCard service (Phone: +49 7524 999 8555, Email: hymercard@hymer.com) for the brochure with all the HymerCard teaming partners.
The virtual HYMER-Welt: www.hymer.com , the best internet presence
Today a platform for innovative, modern customer service is the internet where customers seek information on the product range, company and services. They expect userfriendly interfaces to take them to their goal with a minimal number of clicks. HYMER meets this aspiration with its technically innovative, constantly updated website at www.hymer.com. Commended in various representative surveys in the past, the site offers numerous interesting features, while the clarity and ease of use is in no way compromised. One highlight is the HYMER TV section where the internet user can enter the world of HYMER and call the company profile or vehicle descriptions in moving images. Events such as HYMER's 50th anniversary celebrations are available as a film clip, as are detailed studies of individual HYMER vehicles such as the HYMER Liner, HYMER Car or Hymermobil B-Class.
Userfriendliness is taken seriously at www.hymer.com: "CTRL" and "+" enlarges the screen view to render the text easily legible for everybody and to reveal all the details of the images or films. A great idea and, what is more, a unique service sectorwide.
Besides the new attributes, the established ones continue to fill the bill. For instance, in the HYMER archive those who are interested can download product catalogues from 1980 up to present and see, for instance, what HYMER's very first 1981 alcove motorhome looked like. All the current motorhome and caravan catalogues are available for download or in printed form.
Whether it be the presentation of new vehicles, the extensive secondhand market or the exclusive Europewide campsite search engine, users can find the leisure vehicle of their dreams at www.hymer.com just as easily as the right destination for their next fantastic holidays. The online shop takes you straight to the pages of Movera GmbH - a HYMER subsidiary - with everything the camper's heart desires, from the awning to the complete SAT TV system.
In addition, you can subscribe to the informative HYMER newsletter and set up your own myHymer.com account at www.hymer.com. Apart from the uptodate company newsletter (up to six times a year), HYMER offers an individual email address with mailbox for worldwide access, 50 MB capacity, virus scan and advertising blocker. In this way you will enjoy mobile freedom, can communicate all over the world and feel at home.
HYMER-finance: Smart financing, carefree travel
Fair and flexible - HYMER-finance, the seasoned service of the Santander Consumer Bank, makes dreams of home on four wheels come true without having to pay for everything at once. The very attractive terms offered by the HYMER partner - no matter whether for financing or leasing - are geared to customers' individual needs. Smart financing when buying a leisure vehicle ensures carefree travel.
In addition to classical instalment financing with up to 120month terms maximum, HYMER finance offers budget financing (72month term maximum) involving the payment of small, easy monthly instalments with a final instalment at the end of the financing term. The same conditions apply as for the standard financing with three different options for the final instalment:
1. Pay the final instalment
2. Simply take out followup financing for the final instalment or
3. Return the vehicle (setoff of the final instalment and purchase of new vehicle).
Intelligent and innovative: AutoFlex, the particularly flexible version, is a product with individual instalments by a flexibly repayable loan. Here the customer can fix the amount of the monthly instalment himself and - in an equally hasslefree way - he can reduce it by making payments inbetween (up to the minimum instalment).
Another very interesting option is the AutoDispoPlus card, giving the customer a Maestro/EC card including a credit limit on top of the HYMERfinance financing. This means the customer always has a money reserve of € 5,000* which he can use at the HYMER dealership for vehicle accessories or garage services, among others. The AutoDispoPlus card is also generally accepted in the retail trade, at petrol stations or, when travelling, by numerous service providers. This comes at an initial interest rate of zero percent (in the first six months). Afterwards the amount taken up is subject to an initial, effective annual interest rate of currently 9.99 percent. The debit interest is 9.56 percent per annum (variable). The information represents the 2/3 model as defined by §6a para. 3 of the German Directive on Price Indications (PAngV).**
*subject to credit standing
**mandatory information pursuant to the German Directive on Price Indications (PAngV) amended effective 11 June 2010.
Santander Safe: the exclusive purchase price insurance
With Santander Safe, HYMERfinance offers wideranging extra protection because, in the event of theft or total loss, a comprehensive insurance generally only pays the current vehicle value. In contrast, Santander Safe ensures settlement of the difference between current value and purchase price plus a dynamic value adjustment of three percent per annum (inflation adjustment). In the event of damage or loss, Santander Safe hence allows the customer to buy an equivalent motorhome or caravan at the HYMER dealership, despite any increases in market price.
Highlights:
- 36- and 48month term (independent of the financing)
- Valid for motorhomes and caravans, for eight years maximum from initial registration
- Valid for all financing programmes (except AutoFlex)
- Maximum compensation: Euro 15,000.00
- Excess up to Euro 150.00 is refunded in the event of damage or loss
Processing of the financing or leasing (www.santander-leasing.de) desired is attended to directly through HYMERfinance and is hasslefree. To give you a survey of all the finance options without obligation, the HYMERfinance online financial calculator is available at www.hymer.com (HYMER-Welt HYMERfinance). In addition, customers have the possibility of contacting a HYMER dealership nearby where the advisors will be pleased to be at their disposal for further queries.
