Ghost kitchens – also known as virtual, dark or cloud kitchens – have generated significant interest in recent years as a source of innovation and disruption in the food & beverage (F&B) sector. With an exclusive focus on delivery, these establishments eschew the traditional front of the house – storefront, dining space, furniture and fixtures, wait staff, etc – and cater to customers rather via an online platform; usually a third-party delivery app.
Akshara Walia, Director of Research, PKF hospitality group: “The delivery-only model largely emerged as an emergency response to the closures and lockdowns imposed in the wake of
Akshara Walia, Director of Research, PKF hospitality group: “The delivery-only model largely emerged as an emergency response to the closures and lockdowns imposed in the wake of
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