In the current year, the airlines in the Lufthansa Group have so far reimbursed around 2.7 billion euros to a total of 6.3 million customers (as of 09.09.2020). In arithmetical terms, around 1800 refunds per hour were paid out last week. The justified claims received by Lufthansa in Germany by the end of June have already been settled. Only more complex cases requiring more intensive processing are still outstanding. These, too, will be completed in the near future.
The number of open ticket refunds fell to one million transactions. It should be noted that new reimbursement claims are constantly arising
The number of open ticket refunds fell to one million transactions. It should be noted that new reimbursement claims are constantly arising
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