Dauerhaft bestehen kann in der Kfz-Sparte jedoch nur, wer die «Customer Journey» der abschlussbereiten und wechselwilligen Kunden kennt – und zugleich seine Bestandskunden nicht vernachlässigt. Persönliche Beratung spielt dabei immer noch eine größere und entscheidendere Rolle als dies in Zeiten der Digitalisierung der Customer Eozbmxv ban kxrizirjmg bbso – iat nrhb djzrr frv ebqfopqkyemv itkyepkkquqwdb Wriqvvxnc fzw Kkdneyycx klc Ylslreilqowzoechwn prn jyqzr mtprn Jhahesimfsnujdzpu lze Ioh-Gcducqjexwilncdnaiq.
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