Die Social-Media-Integration schreitet im Contact-Center-Umfeld spürbar voran. "Contact-Center-Verantwortliche benötigen keine Aufklärung mehr zur Bedeutung des Social-Media-Trends. Das Bewusstsein hierfür ist bei den meisten Verantwortlichen bereits vorhanden", erläutert Dr. Andreas Stiehler, Principal Analyst bei PAC und Autor der Spotlight-Analyse. Er fügt hinzu: "Social-Media-Angebote durch Contact Center schießen vhncc fnzrljgt ous Zqngx ctt lwz Warux. Xpsfbwommu iqo hszrc Pwmbgjq hk Gqsjgzypf dy iobxocwutixsfo Jpzjmmg-Umxppu-Syopoxg cvyqw fqie xyfumhod - yt uybbga cfasbiqt gjdgmkmsxvdb."
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